Refund policy

Last updated October 13, 2026.

Need to make a return? Contact us within 30 days of delivery and we’ll help with the next steps. Torven Power will review your request, explain the available options and provide return instructions.

Start a return

1. Email support@torvenpower.com within 30 days after delivery. Include your order number, the item and the reason for your return. Photos are helpful when something is damaged, defective or incorrect.
2. We’ll review the request and provide written instructions and a Return Merchandise Authorization (RMA) when needed.
3. After approval, pack the item securely and use the return address we provide. Please wait for those instructions before shipping; an address printed on a carton or invoice may not be the correct return destination.

Return eligibility

For a return unrelated to a defect, transit damage or an incorrect item, the product must be unused, uninstalled, unmodified and in its original condition and packaging, with all manuals, accessories and components. Please include your Torven Power order number or proof of purchase.

Installed, altered, used or customer-damaged products, final-sale or clearance items, custom orders, downloadable products and gift cards are not returnable unless required by law or accepted by Torven Power in writing. Product-specific or manufacturer restrictions disclosed before purchase also apply.

Sending an item without return authorization can delay the process or result in refusal. Contact us first so we can direct it to the right place.

Return shipping and freight

For an approved return because an item is no longer needed, you changed your mind, ordered the wrong product or need a different model or configuration, you pay return shipping. This also applies to compatibility issues unless they resulted from incorrect product information or an incorrect recommendation provided by Torven Power. Large batteries, inverters and other oversized equipment may require a palletized freight return; we’ll provide the applicable instructions.

A free return label is not included with a change-of-mind return. Once your return is approved, you may arrange shipping using the method and address in our written instructions. If we can arrange a label or freight service for you, we’ll quote the cost and obtain your approval before purchasing it or deducting it from your refund.

Pack items securely and follow the packaging requirements in your written return instructions. We recommend tracked shipping and insurance for the item’s value. Keep your shipping receipt and send us the tracking number. Follow the deadline in your return authorization; we’ll specify whether the item must be shipped or received by that date. Use the return address provided for each item.

Any shipping or carrier charges you separately approved and paid are non-refundable for a change-of-mind return, unless a refund is required by law. We’ll explain any applicable costs before you send the item back.

Restocking fees

Some products are subject to a restocking fee for an approved change-of-mind return. Fees vary by product and are limited to the actual restocking cost for the returned item. We do not add a separate handling fee.

Before you ship, we’ll provide the applicable fee in dollars, any return-shipping cost you have approved and the expected refund in your written return authorization. If no restocking fee applies to your product, none will be deducted.

We do not charge return shipping or restocking fees for approved returns caused by an item arriving damaged, defective or incorrect, or by incorrect product information or an incorrect recommendation provided by Torven Power.

Inspection and refunds

Returned items are inspected after arrival. Approved refunds go back to the original payment method, generally within 7–10 business days after inspection. Your bank or payment provider may need additional time to post the refund. Refunds are subject to inspection confirming the approved return conditions. If an item arrives damaged or incomplete, we’ll provide the inspection findings and explain any proposed adjustment before finalizing the refund.

Damaged, defective or incorrect items

Contact Torven Power as soon as possible if an order arrives damaged, appears defective or contains the wrong item. Our team will review the issue, provide the next steps and coordinate any damage claim for you.

For an approved return of an item that arrived damaged, defective or incorrect, or a return caused by incorrect product information or an incorrect recommendation provided by Torven Power, Torven covers return shipping and does not charge a restocking fee. If a replacement is arranged, we also cover its standard shipping within the Lower 48. Contact us for the correct label or freight arrangements before shipping anything back.

For visible freight damage, note it on the delivery receipt before signing. Take photos of the product, packaging, pallet, labels and receipt, and keep the packaging while the claim is reviewed.

Cancellations, exchanges and warranty help

If you need to cancel, contact us promptly and we’ll check the order’s status. Cancellation cannot be guaranteed after fulfillment begins. Once an order ships, rerouting, return freight or other non-recoverable costs may apply.

Exchange or replacement options depend on availability and the inspection results. Manufacturer warranty terms govern warranty coverage; contact Torven Power and we’ll help you with the claim process.

Policy updates

This version applies to orders placed after its publication on October 13, 2026. Earlier orders remain subject to the policy and written terms applicable when they were purchased. Updates do not add new fees to an existing order or override a written waiver we have already provided.

Contact us

Email support@torvenpower.com or call 888-495-5870, Monday–Saturday, 8:00 AM–8:00 PM Eastern Time.