Warranty Information

Last updated August 5, 2026.

Warranty coverage is provided by each product's manufacturer and varies by brand, model, application, and purchaser eligibility. Select products may include manufacturer coverage of up to 10 years; the exact term and conditions are those shown on the product page, product documentation, or the manufacturer's current written warranty.

How to request warranty help

Contact Torven Power at support@torvenpower.com or 888-495-5870. Include your Torven Power order number, product model, serial number when available, a description of the issue, and clear photos or video that show the problem. We will help identify the applicable process and coordinate with the manufacturer where appropriate.

What to expect

The manufacturer determines warranty eligibility and the available remedy under its written terms. Warranty service may require troubleshooting, proof of purchase, serial-number verification, photos, a return authorization, or shipment of the product or a component. Shipping, labor, diagnostic, or other costs vary by manufacturer and are not assumed unless the controlling warranty states otherwise.

Damage caused by improper installation, use outside published specifications, unauthorized modification, misuse, neglect, accidents, or normal wear may be excluded. Hardwired, high-voltage, transfer-switch, and service-panel equipment should be evaluated and installed by a qualified professional in accordance with the manufacturer manual and applicable codes.

Before you buy

If a specific warranty term is important to your purchase, contact us before ordering and we will help locate the current manufacturer documentation. A manufacturer warranty is separate from our Return & Refund Policy.

Support hours are Monday–Saturday, 8:00 AM–8:00 PM ET.