Return & Refund Policy
Thank you for shopping with Torven Power. We strive to provide high-quality portable power stations, solar generators, and energy solutions. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and components that came with the product.
- Be accompanied by proof of purchase or your order number.
Products that show signs of use, misuse, or damage caused by the customer may not qualify for a refund.
How to Start a Return
To initiate a return:
- Contact our support team at support@torvenpower.com within 30 days of delivery.
- Provide your order number and the reason for your return.
- Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with return instructions.
- Securely package your item and send it back using the provided instructions.
Returns sent without an authorized RMA number may experience processing delays or be declined.
Refunds
Once we receive and inspect your returned item, we'll notify you via email regarding the status of your refund.
If your return is approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 7–10 business days after approval.
- Depending on your financial institution, it may take additional time for the funds to appear in your account.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We replace items only if they are:
- Defective
- Damaged during shipping
- Incorrectly shipped
If you need an exchange, please contact support@torvenpower.com, and our team will assist you with the process.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Downloadable software or digital products
- Products that have been used, installed, modified, or damaged by improper use
- Clearance or final sale items (where applicable)
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Including photos of the product and packaging will help us resolve your issue as quickly as possible.
Contact Us
If you have any questions regarding our Return & Refund Policy, we're happy to assist.
Email: support@torvenpower.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
